Quality

Scientific excellence is the foundation of our work. We operate with the highest level of quality and data integrity, providing expertise that delivers world-class service and results, especially when addressing the most challenging scientific questions and targets.

For a full description of our commitment to quality, please see our Quality Policy, below.

ISO 9001

ISO 9001 is a globally recognized standard for quality management systems (QMS) that encompass process controls, comprehensive documentation, plans for corrective action, and continuous improvement.

ISO 9001 certificate screenshot. Source: Integral Molecular 9001 Certificate Exp March 04, 2027

Our Quality Policy

Integral Molecular is known throughout the industry for the exceptional quality of its science. World-class science is the result of meticulous attention to detail and dedication to continuous improvement at every level of our company. We have sustained this quality over 20 years of innovation. Our commitment to responsive and clear communication with our customers has resulted in trust in our products, services, and technologies. Our quality processes are maintained through all stages of our workflow including:

SOP-driven employee training and experimental procedures to ensure consistent, accurate, and reproducible results
Ongoing development and maintenance of our quality control methods, from experimental controls to manufacturing thresholds
Regular preventive maintenance and routine calibration of our equipment to ensure their reliability and precision
Careful documentation of our activities, results, and reagents with long-term, off-site records retention to protect traceability for customer support and regulatory compliance
Constant review of our policies and procedures to ensure that Integral Molecular continues to grow and improve at all levels

The quality of our science is driven by the continuous growth of our employees. Integral Molecular is focused on ensuring that every employee can achieve their career goals through continually learning new technical, scientific, managerial, and leadership skills within a supportive and inclusive workplace. Our safety standards are paramount for ensuring the protection of our employees, customers, partners, and facilities.

Commitment to Support

We strive to exceed your expectations for quality and customer support—but we recognize that issues do sometimes arise.

If you would like to report a quality issue or ask a technical question, please contact us using the link below. Someone from our team will be in touch with you to follow up.