Ordering

All accounts require approval to enable checkout and payment.  

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Purchase Order (PO) Invoicing

Please note that accounts require prior approval to complete checkout. If you are using a purchase order to complete your order, you will receive an email from our billing department that contains the invoice. All invoices are Net 30* by default.   

To make a payment with credit card, go to your cart and click on the “Pay” button. You will be redirected to the checkout portal where you will be able to make a payment via any of our accepted forms of payment. A confirmation email will be sent once a credit card payment has been made in place of an invoice. If you require an invoice for your records, please contact sales@integralmolecular.com 

*Exclusions apply. Please reach out to your Integral Molecular contact directly to inquire about different payment terms.  

Shipping

When will my product arrive?  

USA  

Within the USA, most products are shipped via FedEx at on dry ice. Orders typically arrive 1-2 days after shipping. We typically ship orders the Tuesday following receipt of a PO or payment. Exceptions may occur around US Federal holidays. Fridays at noon (12pm EST) are the cutoff for next-week shipments.  

International Orders  

International customers will receive an updated quote from our sales team after checkout that includes the cost of shipping with our approved carrier.  

For items shipping outside the US, we require the use of a shipping provider that offers temperature monitoring and dry ice replenishment to ensure product integrity is maintained should there be any customs-related delays. We use World Courier and coordinate with them directly to obtain a quote for your shipment. We can work with other carriers if you have a preferred service, but this may delay shipment.   

Orders typically arrive 2-3 days after the carrier picks up the order. Total time to arrival is typically 1-2 weeks after the order is placed but may vary based on region.  

Please refer to the VAT & Customs section regarding the information needed to fulfill your order.  

Returns or Errors

As scientists ourselves, we understand that you are putting your trust in our virology reagents when you purchase them – your time and resources are limited, which is why we sell only the highest quality products. If you experience any issues, please contact us at sales@integralmolecular.com, or reach out to your preferred sales contact so that we can work together to correct any problems.

Sales Tax/VAT & Customs

Sales Tax (USA) 

Do you charge sales tax within the US? 

If you are located in the USA, you may be required to pay sales tax depending on your location. If you are tax exempt, please fill out the relevant fields in the customer account setup form linked here. 

VAT and Customs (EU/EEA, UK, Northern Ireland and Switzerland) 

Do I have to pay VAT if I am outside of the US? 

If you are located outside the USA, you may be required to pay VAT depending on your location. However, you may be entitled to credit for VAT paid on goods imported for the purposes of your business, please check with your relevant local authorities. 

What information do I need to provide? 

For EU/EEA and UK orders, please provide us with your VAT & EORI number to avoid any issues at customs. Please note that these numbers look very similar, but they are of different lengths. The EORI number is composed of a two-letter country code (e.g., DE) followed by more characters than the VAT number. If you do not know your VAT & EORI numbers, please contact your purchasing department and provide the guidance per country below. 

European Union 

You can check the validity of your EORI number here. 
You can check the validity of your VAT number here. 

United Kingdom 

You can check the validity of your EORI number here. 
You can check the validity of your VAT number here. 

Where can I find this information?

United Kingdom 

If you are VAT-registered, EORI = GB + VAT registration number (VRN) + 000. 

If you are not VAT-registered EORI = GB + a unique number 

More information here here. 

Germany 

More information here & here. 

France 

EORI Number = FR + SIRET number 

VAT Number = FR + a computer key (2 digits) + SIREN number 

More information here & here. 

Italy

More information here & here. 

Spain

More information here & here.